Help

On the home page say what you are planning: the occasion, how many guests, the date and your budget. District is optional. You get venues that are free on that date, have a space big enough and a package within your budget.

You will see one-tap suggestions: raise the budget, free the date or try any district. You can also browse every published venue in a district without filters.

Yes. Tick two or three venues and press Compare to see price, capacity, whether the date is free and the facilities side by side.

Yes. You need an account to send a request or claim a booth. Signing up takes a minute and sends you back to where you were.

A booking thread opens with the venue. Everything about this booking happens in that thread. The venue gets an email and sees your request on its dashboard.

The venue sends a quote card in the thread with line items, the total, the deposit and a valid-until time. By default a quote is valid for 72 hours, and the venue can extend it. The date is held for you while the quote is valid.

A revised quote replaces the earlier one. The earlier card stays in the thread greyed out and the hold moves to the new valid-until time.

Accept the live quote. The venue's bank details and a reference code are pinned in the thread. Pay by bank transfer, upload the receipt in the thread and press I have paid. Venuvo does not take your money.

The booking is held after you accept. When the venue checks its own bank account and marks the deposit as received, the booking becomes confirmed and you get an email.

Yes. Invite a co-planner by email or share link from the request or the thread. They become a second customer on the same booking and get every email.

Each venue writes its own cancellation text, and you can read it on the booking. The venue applies it. Contact the venue in the thread first.

The date is released. Ask for a new quote in the same thread.

Open the event link, tap a free booth and press Claim. The booth is held for you for 30 minutes and the bank instructions appear. The organizer marks it as paid and the booth becomes booked with your name.

When the 30 minutes end the hold expires and the booth is free for others again. You can release a hold yourself earlier.

Create an organization, then follow the Onboarding tab. It lists what is still missing: profile, packages, bank details, cancellation text and more. Each step is ticked from what you saved.

Owners and managers can upload business documents and ask for a review. If a Venuvo admin approves them, the public page shows a Verified badge. Your documents stay private.

Yes, from a CSV file on the Onboarding tab. You see a preview first and nothing is saved until you confirm.

Every seller owns its own price lines and sees only those. The customer sees all lines and the total. Messages in a thread are visible to everyone on that thread.

Emails about your requests, quotes, payments, holds that are about to expire and events the next day. Some can be switched off in your notification settings. Emails about quotes, money and your support tickets are always sent.

No. There is no general chat. You can only message inside a booking or request thread. WhatsApp conversations stay outside the app; you can share a booking summary to WhatsApp.

Open a support ticket and add the booking reference, which is the code at the end of the booking page address. We reply in the ticket and by email.

Check the status page. It shows maintenance notices and whether the app can reach its database.